At Axmelya LLC, we are committed to delivering your premium fitness products quickly, safely, and efficiently. This Shipping Policy explains how orders for our Cardio & Conditioning, Core & Mobility, Recovery & Stretching, and Strength & Resistance products are processed and shipped across the United States.
Order Processing Time
All orders are processed within 1 to 2 business days, excluding weekends and federal holidays. Orders placed after 5:00 PM EST on Friday or on weekends will begin processing on the following business day. Once your order has been processed, it will be prepared for shipment and handed over to our shipping carrier.
Shipping Destinations
Axmelya LLC currently ships only within the United States. We do not offer international shipping at this time. We proudly serve customers across all U.S. states with reliable and trackable shipping.
Shipping Rates and Delivery Estimates
We offer Free Standard Shipping on all U.S. orders.
Standard Shipping is provided at no cost and typically delivers within 3 to 7 business days after processing. Delivery times may vary depending on your location, carrier performance, or unforeseen factors such as weather or carrier delays. Once an order has shipped, the delivery address cannot be changed.
Order Tracking
After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment and view real-time delivery updates.
Shipping Carriers
We work with trusted and reliable U.S. shipping carriers to ensure your order arrives securely and on time. Carrier selection is based on destination, package size, and the fastest available service.
Undeliverable Packages and Incorrect Addresses
Customers are responsible for entering the correct shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, a re-shipping fee may apply. If you choose not to have the item resent, the original shipping cost incurred by Axmelya LLC may be deducted from your refund, even if shipping was free for the customer.
Lost or Damaged Packages
If your order is lost in transit or arrives damaged, please contact us as soon as possible. We will work directly with the shipping carrier to resolve the issue. Please keep all packaging and the damaged product, as these may be required to process a claim.
You can reach us at support@axmelya.com or by phone at +1 347-771-8222 during our service hours, Monday to Friday from 9AM to 5PM EST.
Contact Information
If you have any questions about your shipment or this policy, please contact us:
Company Name: Axmelya LLC
Tel: +1 347-771-8222
Email: support@axmelya.com
Address: 132 Mulberry St, New York, NY 10013, United States
Service Hours: Monday–Friday, 9AM–5PM EST